Are you looking for ways to reduce the costs of service delivery but at the same time improve its quality? Do you want to advocate for better service delivery from your local councils?

Come to our one-day Everyday Innovators Taster Session.

• 30 July, 2010, 9:30 Registration, 10:00 am – 4:00 pm
• Cost: £10, Lunch and refreshments will be provided.
• Location: Community Links (see address below)

The Everyday Innovators framework can help you to:

• Identify local needs and how public services impact these
• Generate innovative ideas to improve public services
• Develop and design projects testing new ideas for delivering public services.

At this introduction session you will:

• Gain an understanding of the Everyday Innovators guiding principles
• Have an opportunity to apply the Everyday Innovators process to case studies.

As new political landscape took shape since the most recent UK election, we see a dramatic shift in the ideology behind public service delivery. There is an increased recognition of what Community Links have advocated for many years – community as the main driver for reforming public service delivery. We see the same recognition emerged within the coalition government as Chancellor George Osborne announced £74bn public spending cuts on 22 June – evidenced by their initiative on crowd sourcing ideas for public service savings on the web. 

Thanks to NESTA’s recent and timely Radical Efficiency research which examined over 100 case studies across the globe, we now can learn about 10 other best practices that significantly reduced service costs and at the same time improved the quality of service delivery. This Radical Efficiency report outlines this community-driven service delivery model that encourages partnering with service users, recognising community leaders, and incorporating existing community assets. It has found that by changing the way services are designed and delivered, between 20 and 60 percent of efficiency savings can be realised.

All in all, it is about innovation. It is about looking at the community you serve different, but how do you re-conseptualise public services or programmes? Based in the same philosophy and principles, Community Links’ Everyday Innovators Programme is a step-by-step framework that inspires service providers to be more creative and strategic in re-designing a better service by effectively engaging the clients. More than being about radical thinking, in our experience, this model also reduces costs. (See a case study)

For the last fifteen years Community Links have held the aspirations of service users as central to reform of public service, the learning gained from our experience has been distilled into the ‘Everyday Innovators’ approach. Everyday Innovators is built on the idea that the community you serve are assets with expertise, experience and knowledge. By giving them a new role in your service design and delivery, you will gain front-line insights that many marketers spend their lives to find. Everyday Innovator is about creating a collaborative process to work together, and about building Big Society.

In essence, just like David Halpern said of Radical Efficiency, Everyday Innovators is based in “doing more with more.”

Everyday Innovator is for public service providers, managers, or community groups who are looking for a systematic way to improve service planning. This training is provided by Community Links.

Training Details:

30 July, 2010, 9:30 Registration, 10:00 am – 4:00 pm

Cost: £10, Lunch and refreshments will be provided.

Location:

Community Links

105 Barking Road, London, E16 4HQ

To find us: http://www.community-links.org/contact/